By using TLC4urPC Inc., you agree to comply with our Acceptable Use Policy. You are expected to have access to a computer which is connected to the Internet to use our services and we expect you to possess a basic knowledge of the Internet and computer function. The spirit of this policy is to guide you to use our services with due regard to the rights of other Internet users and in conformity with our network environment. Please note that this is a condensed version of our policies. We have several areas of policies.

Definitions:
Provider: TLC4urPC Inc

Package: Domain registration, re-registration, hosting plan

Disclaimer:
The Client is the person or entity who is applying or who is receiving Web Hosting Services from TLC4urPC Inc.

The Web Hosting Service is provided on an "AS IS, AS AVAILABLE" basis. TLC4urPC Inc gives no warranty, express or implied, for the Web Hosting Services provided this no warranty expressly includes any reimbursement for losses of income due to disruption of services by TLC4urPC Inc or its providers beyond the fees paid by client to TLC4urPC Inc for services.


Use of any information obtained by way of TLC4urPC Inc is at Client's own risk, and TLC4urPC Inc holds no liability for such use.

TLC4urPC Inc is not responsible for any damages arising from Client's use or by Client's inability to use the Web Hosting services for any reason.

While TLC4urPC Inc shall make every reasonable effort to protect data stored on Client's Server's, TLC4urPC Inc is not responsible for Client's Data, files, or directories residing on TLC4urPC Inc equipment. Client is solely responsible for maintaining data, file, and directory structure backups. Whilst TLC4urPC Inc performs regular backups we are unable to guarantee the availability of this service. TLC4urPC Inc. has in place redundant backup services. However these services are automated and quality of the backup will not be known until a restore is attempted.


The customer is required to provide TLC4urPC Inc with correct and up to date contact details for billing and technical notification purposes. TLC4urPC Inc takes no responsibility for disruption to services due to inability to contact the customer.

Ownership of Packages:
When a User creates a Package, the User is responsible for all Packages and costs that are incurred under that User.

Suspension of User Account:
Outstanding invoices/ debts relating to any Package under a User account can result in all Packages been suspended, without notice.

If a User is suspended and are subsequently reactivated there can be a $25.00 fee incurred.

If a User is suspended any previous deals/special offers can be withdrawn. The User will be required to move to the closest appropriate Package that is available at that point in time if they are reactivated.

Change of User Contact Name Details:
In the case where a User is deemed to be a company, the User contact name details can only be changed upon the provision of a received fax to the fax number provided by us the Provider. A User headed fax must outline the old contact details, their password as security and the new contact details, subject to the following rules:

Rules for changing User contact details:
The User must agree to maintain all Packages in the User account.

Security:
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resource:
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. TLC4urPC Inc. shall be the sole arbiter of what is considered to be a high server usage level.

Any site which has a negative impact on the server may be suspended without notice.

UCE (Unsolicited Commerce Email) - SPAM:
Spamming, or the sending of mass unsolicited email, from or through a TLC4urPC Inc. server or using an email address that is maintained on a TLC4urPC Inc. machine or advertising a site hosted on a TLC4urPC Inc. machine is STRICTLY prohibited. TLC4urPC Inc. will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a TLC4urPC Inc. server as a mail drop for responses, you are in violation. Violators will face an immediate account suspension or deletion.

If you are in any doubt you should contact us prior to sending any mail. Refunds will NOT be issued for suspended or deleted accounts

Billing:
Please note that the TLC4urPC Inc. billing system utilizes anniversary billing, ie. accounts are due on the day you signed up for the account each month. For example if you signed up for a monthly account on the 25th August your next bill will be due on the 25th September. If you signed up for quarterly billing then your next bill would be due on the 15th November, and so on.

Please remember that payments are due by your renewal date. Please allow ample time for the post office or bank processes to process your payment.

Cutoffs apply to delinquent accounts. Accounts are considered delinquent 5 days following the due date. A reconnect fee of $25.00 will be applied to all delinquent accounts.


If circumstances arise where you require an extension to pay your account please contact us so that we can arrange payment options. Failure to do so may result in your account being terminated. If your account is terminated you risk losing the data you have on the server. It is important that you notify us in the event of you being late on a payment to prevent data loss.

Refunds:
We offer a 30 day money back guarantee. If you are not 100% satisfied within the first 30 days of hosting with us please contact our accounts department for a complete refund. NB: This offer applies to web hosting only, domain names and security certificates are not included in this offer. Hosting accounts cancelled after this period will not be refunded.

Actions Taken by TLC4urPC Inc.:
When TLC4urPC Inc. becomes aware of an alleged violation of its Usage Policy, TLC4urPC Inc. will initiate an investigation. During the investigation TLC4urPC Inc. may restrict Clients access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, TLC4urPC Inc. may, at its sole discretion, restrict, suspend, or terminate Clients account and/or pursue other civil remedies. If such violation is a criminal offence, TLC4urPC Inc. will notify the appropriate law enforcement department of such violation.

TLC4urPC Inc. does not issue service credits for any outages incurred through service disablement resulting from Policy violations.

Modification:
TLC4urPC Inc. reserves the right to add, delete, or modify any provision of this Usage Policy at any time without notice.

Agreement and Acceptance:
In order to maintain a high quality of service all sites and web hosting plans are subject to the terms and conditions of the TLC4urPC Inc. Acceptable Use Policy. Sites can be cancelled without refund and Clients and/or their agents may be subject to legal prosecution if found in violation. Placing an order and subsequent submission to a server of web site data, including files, images and text are proof of the Client's agreement and acceptance of the terms and conditions of the Acceptable Use Policy. Clients agree they have read and understood the terms and conditions of the Acceptable Use Policy before ordering any plan.

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